Mijn eerste wetenschappelijke publicatie in Journal of Hospitality & Tourism Management (JHTM) is een feit. Vrijwilligers hebben #gastvrijheid nodig om #gastvrij te zijn. Met veel plezier samen met Erwin Losekoot NHL Stenden Hogeschool en Gjalt de Jong Campus Fryslân - University of Groningen aan deze paper gewerkt.
Volunteers need hospitality to be hospitable themselves. Volunteers play an important role in creating hospitality in many large and small museums. This research discovered they know what hospitality feels and looks like. However volunteers need to be facilitated, need time and need attention from management to be able to create a memorable and meaningful hospitable experience.
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#hospitality #management #volunteers #museum #research